AR Resolution Associate

Core responsibilities

• Examine unpaid and denied claims to determine the reason for discrepancies.
• Communicate with payers to follow up on outstanding claims, file appeals, and secure reimbursement.
• Identify specific denial reasons and causes of payment delay.
• Work with management to identify trends and root causes in accounts receivable.
• Maintain knowledge of federal and state regulations and payer-specific requirements.
• Document all activity accurately, including contact details and other pertinent information.
• Provide recommendations and communicate trends to management.
• Meet productivity and quality standards.
• Perform other duties as assigned.

Qualifications

• High school diploma required.
• 1-3 years of relevant experience in medical collections or professional billing preferred.
• Knowledge of claims review and analysis.
• Working knowledge of revenue cycle processes.
• Working knowledge of medical terminology and/or insurance claim terminology.
• Proficiency in Microsoft Excel and basic computer skills.
• Strong verbal communication, problem-solving, critical thinking, and multitasking skills.
• Ability to work independently, be detail-oriented, and provide excellent customer service.
• Ability to work across multiple computer systems and information sources.
• Experience with Imagine billing system preferred.

Benefits and perks

• Fully remote work
• Competitive base pay
• Comprehensive medical, dental, and vision coverage
• Flexible Spending Accounts (FSA)
• Telehealth access
• Life insurance
• Disability coverage
• Employee Assistance Program (EAP)
• 401(k) retirement savings plan
• Quarterly bonus opportunity