Provide key leadership within a world-class health organization and support the delivery of exceptional, compassionate, and appropriate patient care at UCLA Health.
The Billing Customer Service Representative will:
- Perform all required duties within the patient accounting system
- Serve as a primary source for customer service assistance and ensure customer satisfaction
- Handle a high volume of incoming customer service calls in a call-center environment
- Maintain a positive demeanor with strong verbal and written communication skills
- Work professionally in all aspects of the role
Requirements & Qualifications
- Two years of recent professional billing collection experience
- Two years of customer service experience
- Experience with Medi-Cal, Medicare, HMO, and PPO insurance plans
- Experience using online payer sites to check claim status, denials, and eligibility
- Knowledge of MS Word and MS Excel
- Knowledge of CPT, ICD-10, and HCPC codes
- Ability to multitask effectively to meet daily production and quality standards
- Detail-oriented and self-directed professional
Location
Los Angeles, California, US
Employment Type
Not specified
Experience Level
Associate
Remote work allowed
No
Posted
3 weeks ago
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