Primary PartnerCare Management Group is the exclusive management company for a growing multi-site primary care practice across Nassau, Suffolk, and Queens Counties. This role serves as the primary point of contact for patients regarding outstanding balances, helping them understand insurance coverage, explaining financial responsibility, and resolving unpaid accounts.
The position is hybrid, offering flexibility to work from home and in the office. It is a patient-facing role that combines medical collections, accounts receivable support, and customer service in a supportive healthcare environment.
Key responsibilities include contacting patients about balances, explaining EOBs and patient liabilities, tracking account activity, negotiating payment plans, processing refunds with approval, and using Microsoft Excel and AthenaHealth EMR to manage patient accounts.
Qualifications
- Associate’s or bachelor's degree preferred; high school diploma required
- 3+ years of experience in healthcare billing and medical collections
- Knowledge of CPT and ICD-10 codes
- Ability to read and explain EOBs
- Strong communication skills and patient-facing professionalism
- Proficiency in Excel and EMR/billing software
- Ability to work independently in a hybrid environment
- Commitment to HIPAA compliance and patient confidentiality
- Strong attention to detail and organizational skills
Benefits and Perks
- Hybrid work schedule
- $500 sign-on bonus
- Annual bonus potential up to $5,000, paid quarterly
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with matching
- Paid time off
- Professional growth in medical billing, AR management, and patient relations
Location
New York, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
Yes
Posted
2 weeks ago