Manage insurance accounts receivable, including claim follow-up, denial resolution, payment investigation, and cash reconciliation. This role supports accurate payment posting, reimbursement optimization, reporting, and revenue cycle improvement for a virtual GI care organization.
Key responsibilities
- Manage assigned insurance accounts receivable to reduce aging balances and improve reimbursement.
- Follow up with payers on outstanding claims, underpayments, denials, and payment discrepancies.
- Resolve claim denials through corrected claims, appeals, reconsiderations, and supporting documentation.
- Post insurance payments, adjustments, and remittances accurately in the billing system.
- Reconcile posted payments against ERA, EOB, bank deposits, and payment reports.
- Research and resolve unapplied cash, variances, overpayments, and underpayments.
- Maintain documentation of AR activity, payer communications, and outcomes.
- Communicate with patients, providers, payers, and internal teams to resolve billing and reimbursement issues.
- Analyze AR, denial, and payment trends to identify root causes and process improvements.
- Support month-end close, balancing, reporting, and audit requests.
- Ensure compliance with payer requirements, financial regulations, HIPAA, and billing standards.
Requirements & Qualifications
Required
- Bachelor's degree in Business Administration or relevant coursework.
- 2+ years of healthcare revenue cycle experience focused on accounts receivable, payment posting, or insurance billing.
- Knowledge of medical billing, insurance claims processing, and payer reimbursement.
- Experience resolving claim denials, underpayments, and payment discrepancies.
- Experience posting payments and reconciling ERAs, EOBs, deposits, and unapplied cash.
- Experience working independently in a remote environment.
- Proficiency with EMR and medical billing systems.
- Strong analytical, problem-solving, and organizational skills.
- Excellent communication and customer service skills.
- Proficiency with Google Workspace and ability to learn new systems quickly.
Preferred
- Experience in a startup or high-growth healthcare organization.
- Experience in telehealth or virtual care.
- Experience with payer contract reimbursement analysis and payment variance investigations.
- Familiarity with payer portals, clearinghouses, EFT/ERA processing, and payment reconciliation.
- Experience tracking revenue cycle metrics such as AR aging, denials, and net collection rate.
- Experience with Athenahealth, Apero, Salesforce, or similar healthcare platforms.
- CRCR, CPB, CPC, or similar healthcare revenue cycle certification.
Benefits & Perks
- Employer-sponsored medical, dental, and vision coverage
- Unlimited PTO
- 11 paid company holidays
- Eligibility to contribute to a 401(k)
- Remote-first work model
- Tailored professional development opportunities
- Access to Life Concierge support through Overalls
Location
Indianapolis, Indiana, US
Employment Type
Full-time
Experience Level
Associate
Salary Range
$47,000 - $52,000
Remote work allowed
Yes
Posted
2 weeks ago
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