Patient Account Representative II

Join St. Joseph Regional Medical Center in Lewiston, Idaho, where nationally recognized quality meets small-town heart.

St. Joe's is recognized for excellence and patient safety, including an A Hospital Safety Grade from The Leapfrog Group, inclusion in Becker's list of Great Community Hospitals, and U.S. News & World Report accolades for maternity care. The organization emphasizes a teamwork-first culture, strong leadership support, and a commitment to training and mentoring new team members.

The Patient Account Representative II supports revenue cycle functions for hospital and/or physician practices through advanced responsibilities in billing, collections, cash posting, and customer service. The role involves financial documentation, payer compliance, internal coordination across departments, and participation in process improvement efforts.

Essential functions

• Process patient accounts through billing, collections, and payment posting
• Work complex A/R, claim rejections, edits, and follow-up tasks across systems
• File appeals, reconsideration requests, and manage payer correspondence
• Identify and reconcile overpayments and unidentified payments
• Coordinate with other departments to resolve billing, denial, or cash application issues
• Support claim submission, including secondary billing as needed
• Train new or existing team members
• Help identify process improvements to streamline operations and reduce denials or call volume
• Participate in A/R clean-up and revenue recovery initiatives
• Maintain required productivity and accuracy standards