Handle inbound patient calls and message inquiries related to billing, insurance, medical records, authorizations, and referrals.
Work collaboratively with providers and operations teams to resolve urgent patient billing issues, investigate claims, review balances for accuracy, and support payment processing.
Assist patients with open balances, payment options, billing questions, and payment plans while maintaining a high standard of customer service and patient satisfaction.
Use internal tools and systems such as RingCentral, Slack, G-suite, Zoom, and the electronic medical record system to document interactions and complete daily work.
Support One Medical's centralized patient billing and revenue cycle operations in a fast-paced healthcare call center environment.
Required Qualifications
- 2+ years of customer service experience in a healthcare call center environment
- 1+ years of experience in medical billing, insurance claims, or healthcare revenue cycle
- Experience using Microsoft Office Suite and electronic health records (EHR) or customer relationship management (CRM) systems
Preferred Qualifications
- 1+ years of customer service experience in a healthcare call center environment
Benefits and Perks
- EAP
- Mental Health Support
- Medical Advice Line
- 401(k) matching
- Amazon employee benefits package
Location
Arizona, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
2 weeks ago