Performs advanced billing and collection activities as a Lead IBC Assistant for physician services. The role involves collection follow-up, verifying claim accuracy and completeness, contacting insurance companies and collection agencies to expedite payments, and handling discounts, adjustments, and charge corrections.
Primary Duties
- May act as a lead IBC Assistant and provide guidance to other assistants
- Perform collection follow-up on commercial insurance, self-pay, Medicare, and Medicaid claims
- Make collection calls to insurance companies and patients to support timely payment of claims
- Review remittance advice for rejection issues and payment accuracy
- Verify charge tickets and monitor claim attachments to maximize reimbursement
- Contact insurance companies about payment posting and collection agencies about payment reports
- Respond to billing and collection questions from insurance companies and support customer service
- Provide backup support for Accounts Receivable staff during peak periods, vacations, and illnesses
Working Conditions
- Normal office environment
- Primarily seated work with repetitive keyboard and mouse use
- Uses standard office equipment
Requirements & Qualifications
Required Qualifications
- High school diploma or equivalent, or a combination of education and experience
- 3 years of billing or insurance experience
- No specific certification or professional license required
Preferred Qualifications
- 2 years of post-secondary education
- Collections strategies
- Communication
- Computer literacy
- Confidential data handling
- Medical terminology
- Office equipment usage
- Telephone system familiarity
Benefits & Perks
Benefits
- Up to 22 days of vacation
- 10 recognized holidays
- Sick time
- Competitive health insurance with priority appointments and lower copays/coinsurance
- Free Metro transit U-Pass for eligible employees
- 403(b) retirement savings plan with employer contributions starting at 7%
- Wellness challenges, screenings, mental health resources, mindfulness programs, EAP, and financial resources
- 4 weeks of caregiver leave
- Family care resources
- Tuition coverage for employee and family, including dependent undergraduate tuition benefits
Location
N/A
Employment Type
Full-time
Experience Level
Intermediate Level
Remote work allowed
Yes
Posted
3 weeks ago
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