Responsible for financial counseling and patient collections support for fertility services, including IUI, IVF, and FET procedures. This role works closely with patients, nurse coordinators, billing staff, and front office personnel to help ensure financial readiness, accurate payment tracking, and timely reconciliation.
Key responsibilities include:
- Provide financial counseling to patients for procedures rendered by HRC.
- Collect patient payments at checkout counters for applicable procedures.
- Review insurance information with patients when applicable.
- Schedule financial consultations by phone or in person before IVF procedures.
- Collect cycle deposits and other required payments in a timely manner.
- Maintain payment logs, cycle checklists, and documentation in Winmed.
- Verify that prior authorizations are secured before cycles begin.
- Review patient balances, prepare refund requests, and support billing processes.
- Reconcile daily payments, checks, cash, and credit card transactions.
- Prepare daily receipts reports and submit deposits to the billing department.
- Assist with front office and other billing team coverage as needed.
Requirements & Qualifications
- Experience with OB/GYN or infertility billing preferred.
- Knowledge of EOBs, ICD-9, CPT codes, and accounts receivable.
- Strong data entry skills and typing speed of 45 WPM.
- Proficiency with Microsoft Word and Excel preferred.
- Strong communication, organization, and teamwork skills.
- Ability to work independently and follow through on tasks.
- Experience with on-site patient collections preferred.
- Financial concepts experience preferred.
Location
California, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 month ago