Billing Coordinator

Our busy pediatric dental office is seeking a dedicated Billing Coordinator to join our team. In this role, you will be the first point of contact for families, ensuring a smooth and positive experience from the first phone call to the final checkout. You will play a critical role in managing the administrative lifecycle of patient care, with a focus on patient relations and insurance claim accuracy.

Key responsibilities include:

• Answering patient phone calls with a warm and professional demeanor, scheduling appointments, and addressing family inquiries.
• Performing comprehensive verification of insurance benefits for new and existing patients prior to appointments.
• Accurately attaching insurance plans to patient accounts and updating coverage details to ensure precise billing.
• Managing the full claims lifecycle, including preparing and submitting dental claims, tracking denials, and researching outstanding aging claims.
• Posting insurance payments, EOBs, and EFTs to patient ledgers and reconciling deposits with practice management software.
• Ensuring digital paperwork, medical histories, and patient updates are completed thoroughly and entered correctly into the system.
• Calculating patient portions, explaining benefits to parents, and collecting outstanding balances and co-pays at the time of service.