Whittier Street Health Center is seeking a full-time Patient Billing Representative to support accurate billing, coding, receivables, and reporting. This role helps ensure timely reimbursements and strong revenue cycle management while providing excellent customer service to patients and insurance carriers. The position supports the organization’s mission to advance health equity in Boston’s diverse communities.
Key responsibilities include verifying patient demographic data, entering charges and payments, preparing and mailing billing statements, following up on denied claims, handling patient and carrier inquiries, processing adjustments and secondary claims, tracking collections activity, making collection calls, maintaining billing reports and documentation, and providing coverage for administrative areas as needed.
High school diploma or equivalent; additional education preferred.
At least 1 year of experience in medical billing or a related office environment.
Experience with automated billing systems and knowledge of insurance plans.
Familiarity with ICD-9 and CPT coding, along with medical terminology.
Strong communication, phone, customer service, organizational, and computer skills.
Attention to detail and proficiency with billing software.
Health, dental, and vision insurance
Employer-funded pension and life insurance
403(b) retirement plan
Paid time off and holidays
Professional development opportunities
Employee assistance program
Flexible spending account
Health savings account
Parental leave
Referral program
Retirement plan
Tuition reimbursement
Location
Massachusetts, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
6 months ago