The Patient Financial Services Representative is responsible for supporting patients with billing, insurance, and payment-related questions in a healthcare setting. This role helps ensure accurate patient account management, clear communication about charges and coverage, and timely resolution of account discrepancies and denials.
The representative serves as a liaison between patients and internal billing, coding, and insurance teams while maintaining accurate financial records and delivering compassionate customer service.
Requirements & Qualifications
Minimum Qualifications
- High school diploma or equivalent required; associate degree or higher preferred
- Previous experience in patient financial services, medical billing, or a related healthcare administrative role
- Strong understanding of medical insurance terminology, billing processes, and healthcare regulations
- Proficiency with electronic health record (EHR) systems and billing software
- Excellent communication and customer service skills
Preferred Qualifications
- Certification in medical billing or coding, such as Certified Professional Biller (CPB) or Certified Coding Specialist (CCS)
- Experience working with multiple insurance providers, including Medicare and Medicaid
- Knowledge of HIPAA and healthcare compliance standards
- Bilingual abilities preferred
- Ability to handle sensitive financial information with discretion and professionalism
Benefits & Perks
Benefits and Perks
- Medical coverage with improved plan options
- Expanded coverage options, including domestic partner coverage
- Mental health support and Employee Assistance Program (EAP)
- Voluntary coverages such as pet insurance, home and auto insurance, and family legal services
- Student loan repayment for nurses and therapists
- 401(k) retirement plan through Voya
- Generous paid time off (PTO)
- Voluntary benefits for part-time employees, including dental, vision, life, accident insurance, and telehealth options
Location
Texas, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
1 week ago
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