As a Billing & Payment Specialist, you will support the billing team for a mental health practice by helping clients navigate the financial side of care. The role is heavily phone-based and involves discussing copays, balances, statements, insurance, and payment options while collecting payments for services already provided.
You will handle frequent client communication, maintain accurate account records, send statements, and follow up on outstanding balances. Additional training may include insurance claim follow-up, claim submission, and basic mental health billing tasks.
Requirements & Qualifications
Required
- Experience in collections, customer service, BDC, call center, billing, healthcare, sales, or another phone-based customer-facing role
- Strong verbal and written communication skills
- Comfort making and receiving frequent phone calls
- Comfort discussing payments and financial expectations
- Strong follow-through and organizational skills
- Attention to detail and accuracy
- Ability to maintain confidentiality
- Ability to work independently and manage competing priorities
Preferred
- Experience with medical or mental health billing
- Knowledge of medical insurance and insurance terminology
- Familiarity with CPT codes and healthcare claims
- Experience with electronic medical records or healthcare billing systems
- Previous experience collecting healthcare or patient payments
Location
New Hampshire, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
1 month ago
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