Patient Research Specialist

The Patient Research Specialist supports Digitech's EMS revenue cycle by reviewing patient care reports, researching insurance coverage, and validating demographic information before claims move into coding and billing.

This role helps ensure clean claims, accurate patient and insurance data, and timely reimbursement for EMS clients. The position requires strong attention to detail, problem-solving, and the ability to work independently in a fast-paced remote environment.

Key responsibilities include:

• Receive, review, and process EMS patient care reports (PCRs) for assigned clients
• Research and verify insurance information using internal systems, online tools, and payer resources
• Validate patient demographics such as name, date of birth, mailing address, and other identifiers
• Confirm insurance eligibility and correct payer sequencing
• Identify missing or inaccurate data and resolve issues before claims are submitted for coding
• Document findings, updates, and corrections in the appropriate systems
• Collaborate with Coding, QA, Client Services, and other billing departments
• Maintain productivity targets and turnaround times
• Support overflow work, data cleanup, and quality improvement initiatives as needed