Pre-Access Specialist

Position Summary

Coordinates patient orders received from physician offices and internal ancillary departments, ensuring appropriate distribution to the servicing department. Reviews scheduled procedure orders for accuracy, clarifies missing or incorrect information with physician offices as needed, and indexes orders to the patient account.

Key Responsibilities

• Manage orders received by fax, physician EMR, and other sources, and scan them into the electronic medical record
• Review orders for physician signature, procedure/test, date, and diagnosis accuracy
• Respond to internal and external phone calls and emails in a timely, professional manner
• Coordinate patient encounters using registration, eligibility verification, medical necessity, and scanning systems
• Maintain productivity standards and accurate daily production
• Provide excellent customer service to internal and external customers
• Maintain an organized and efficient work area
• Transmit patient documents accurately and on time
• Follow HIPAA privacy and security requirements
• Perform other duties as assigned