Join a collaborative team supporting the financial health of patient care operations across the country. As a Patient Accounts Representative, you will help ensure insurance and patient payments are processed accurately and efficiently while contributing to a positive customer experience.
You will process insurance and patient payments, reconcile payment activity, and maintain accurate records for assigned regions. This role works closely with teammates to meet deadlines and support revenue cycle operations with accuracy and care.
Key responsibilities
- Process insurance and patient payments through electronic and manual payment posting methods
- Post payment batches, including denials, within established timeframes
- Reconcile payment batches against daily deposits to ensure accuracy
- Maintain and submit required documentation, reports, and production logs for payment activity
- Review and post insurance denials and rejection information to support follow-up and collection efforts
- Apply knowledge of coordination of benefits processes and requirements
- Provide exceptional service by responding to customer and business needs with professionalism
- Collaborate effectively with team members to achieve shared goals and deliver results
Requirements & Qualifications
Qualifications
- High school diploma or equivalent required
- 6+ months of medical billing experience preferred
- Knowledge of coordination of benefits requirements and processes
- Understanding of cash posting regulations and guidelines
- Experience working with insurance denials, rejections, and follow-up activities preferred
- Ability to work efficiently, accurately, and independently in a fast-paced environment
Success factors
- Strong attention to detail and commitment to accuracy
- Excellent organizational, prioritization, and time management skills
- Ability to manage multiple tasks while meeting deadlines
- Effective verbal and written communication skills
- Customer-focused mindset with a collaborative approach to problem-solving
- Positive attitude and enthusiasm for contributing to team success
Benefits & Perks
Benefits and perks
- Opportunities for career growth and professional development
- Inclusive culture where everyone feels valued, respected, and empowered to belong
- Comprehensive medical, dental, and vision coverage beginning the first of the month following 30 days of employment
- 401(k) plan with discretionary company match for eligible employees
- Generous paid time off to support work-life balance for eligible employees
- Eight paid company holidays each year
- Company-provided equipment for eligible remote positions
Location
N/A
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
Yes
Posted
3 weeks ago
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