TELCOR is hiring a Support Analyst for its Point of Care (POC) department. This role supports post-live customers by handling phone and email communications, troubleshooting issues, assisting with sales and implementation questions, and using case management software to identify solutions. The position is based in Lincoln, NE and requires working in the office.
Requirements & Qualifications
Qualifications
- Clinical help desk experience
- Strong interpersonal, organizational, and problem-solving skills
- Self-motivated and dependable
- Ability to explain technical issues to non-technical users
- Bachelor's degree preferred
Additional responsibilities
- Participate in after-hours on-call customer support rotation
- Follow TELCOR's quality management system and complaint management process
Location
Lincoln, Nebraska, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
1 month ago