Provides front-line technical support for desktop computers, peripheral equipment, software, and related end-user technology across multiple channels. This role focuses on resolving common hardware, software, and technical issues, minimizing disruption to daily operations, and escalating complex issues to specialized engineering or application support teams when needed.
Responsible for implementation and support of applications, hardware, and network systems, working closely with end users to troubleshoot and correct problems related to applications and software conversions/implementations. The position also maintains knowledge articles, documents issue resolution steps, supports clinical and administrative staff, and helps ensure secure, compliant, and reliable IT operations in a healthcare environment.
Required
- High school diploma
- 2 years of related experience
- Experience with modern Microsoft operating systems, Active Directory, networking fundamentals, and hardware components
- Prior experience in a Service Desk or Desktop Support role
- Strong communication and customer service skills
- Ability to communicate professionally with patients, visitors, employees, and physicians
- Ability to read and write technical documentation
- Valid driver's license with clean driving record if travel between facilities is required
- Existing certification or certification obtained within six months in one of the following:
- Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100 and MD-101)
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Other manager-approved technical certifications
Preferred
- Associate's degree in Computer Information Systems or related field, or equivalent experience
- Experience in a customer service role
- Experience maintaining, troubleshooting, and upgrading computer equipment
- Experience with ticketing systems such as ServiceNow, Jira, or Remedy
Location
Kansas, US
Employment Type
Full-time
Experience Level
Associate
Salary Range
$43,680 - $66,560
Remote work allowed
No
Posted
2 months ago