Analyzes volumes, metrics, and key performance indicators within the assigned area of responsibility to monitor success and identify areas of focus. Serves as a resource to identify, investigate, and escalate complex operational issues.
Coordinates with leadership and key partners to support successful implementation of deployments, documentation of new policies and procedures, and maintenance of job aids. Proactively monitors and provides feedback regarding the effectiveness of applications, workflows, and reports. Collaborates with leadership and other key stakeholders regarding new functionality, serving as a subject matter expert.
Coordinates HIM activities including communication to assigned teams, user orientation, and quality and productivity reviews.
Leads training sessions for assigned areas and partners with Educational Services to create, present, and maintain educational materials. Evaluates training effectiveness and recommends changes to training curriculum. Serves as a key training and quality resource for internal teammates and non-HIM partners, such as Epic Community Connect users.
Coordinates and performs time studies, calculates and recommends task standards based on time study data, and supports use of the productivity tracking tool.
Conducts audits and quality reviews efficiently and precisely. Analyzes quality data to identify trends and monitor improvement. Prepares and presents quality assurance reports to leadership, suggesting improvement activities based on review results. Updates communications regarding the quality tracking tool and plans.
Knowledgeable in HIPAA guidelines for patient privacy issues related to the sub-function.
Creates and designs visually engaging presentations for business audiences, integrating complex data, infographics, and multimedia elements to communicate ideas clearly and effectively in executive meetings and training sessions.
Prepares Excel for data analysis, including complex formulas, pivot tables, and dynamic charts. Skilled in designing and customizing SharePoint forms to automate workflows and streamline business processes through integration with organizational systems.
Leverages advanced Excel skills to compile data, construct complex formulas, build pivot tables, and design dynamic charts. Designs and customizes SharePoint forms and other tools to automate workflows and streamline data collection and reporting.
Education
- Associate's degree or equivalent experience in a related healthcare field.
Experience
- 5 years of experience typically gained by working in Health Information Management operations, healthcare revenue cycle operations, coding, or similar experience in a health care setting.
Skills and abilities
- Excellent communication, interpersonal, customer service, presentation, and organizational skills.
- Skilled in using electronic health records and data capture, including report generation.
- Expert in Microsoft Office; able to create advanced PowerPoint presentations, build and manage Access databases, and proficient in Excel with a focus on pivot tables and formulas.
- Ability to utilize data analytics to identify trends, areas for improvement, and opportunities for innovation.
- Strong problem-solving skills, including the ability to handle difficult situations.
- Ability to work collaboratively in a diverse team environment (virtually and/or in person).
- Ability to work independently with minimal supervision, make decisions with good judgment, and follow verbal and written directions.
- Knowledge of HIPAA guidelines related to patient privacy.
- AHIMA or other credential preferred.
Location
Charlotte, North Carolina, US
Employment Type
Full-time
Experience Level
Senior
Remote work allowed
No
Posted
3 weeks ago