Santa Cruz Community Health (SCCH) is a multi-site, nonprofit Federally Qualified Health Center serving Santa Cruz County. The organization is dedicated to improving community health and providing comprehensive, accessible care regardless of ability to pay.
The Clinical Applications Analyst II provides Tier 2 and Tier 3 support for OCHIN Epic and related clinical applications. This role supports workflow optimization, application testing, implementation, troubleshooting, end-user adoption, and continuous improvement across clinical, operational, and administrative departments.
Associate degree in Information Technology, Health Information Management, Healthcare Administration, Clinical Informatics, Business Administration, or a related field and at least 2 years of experience supporting healthcare technology applications; or a high school diploma/GED and 4 years of progressively responsible experience supporting healthcare technology applications, EHR systems, or clinical software.
- Experience providing Tier 2 and Tier 3 application support
- Experience supporting electronic health record systems and related clinical applications
- Working knowledge of healthcare workflows and business process analysis
- Experience gathering requirements, documenting workflows, and supporting implementations, upgrades, testing, and optimization
- Experience creating technical documentation, workflow guides, and knowledge base articles
- Strong analytical, problem-solving, written, verbal, and interpersonal communication skills
- Ability to manage multiple priorities, work independently, and maintain confidentiality
- Proficiency with Microsoft 365
Preferred qualifications include a bachelor's degree, experience with OCHIN Epic, FQHC or community health center experience, and experience with release management, change management, vendor coordination, and application governance.
Benefits include:
- Employer-subsidized medical, dental, vision, and life insurance
- Optional pet insurance and supplemental plans
- Coverage begins the first of the month after 30 days of employment
- Paid time off and holidays starting on day one
- 401(k) plan with 2% automatic enrollment and 2% employer match
- Wellness reimbursement and telecommuting stipend, as applicable
- License and certification fee reimbursement, as applicable
Location
California, US
Employment Type
Full-time
Experience Level
Intermediate Level
Remote work allowed
Yes
Posted
2 months ago