Responsible for the design, build, testing, implementation, maintenance, support, and optimization of Epic patient experience applications and related technologies.
The role owns assigned patient-facing Epic tools and supports workflows that improve patient access, engagement, communication, education, self-service, outreach, intake, navigation, and participation in care.
Partners with operational leaders, clinical stakeholders, Patient Access, Revenue Cycle, Marketing, Population Health, and Information Services to deliver patient experience solutions, support upgrades and releases, manage projects, resolve issues, and improve adoption of digital tools.
Required
- Bachelor's degree in Information Systems, Healthcare Administration, Business, Clinical Informatics, a clinical discipline, or a related field; equivalent experience may be considered.
- 2-3 years of healthcare information systems, healthcare operations, patient access, patient experience, clinical operations, or related experience.
- Strong analytical, organizational, and problem-solving skills.
- Experience collaborating with clinical, operational, and technical stakeholders.
Preferred
- Epic patient-facing, patient engagement, patient access, outreach, communication, registration, or digital health experience.
- Experience with patient portal, digital intake, virtual assistant, self-service, campaign, contact management, or patient outreach functionality.
- Experience with Epic implementations, upgrades, optimization projects, or application go-lives.
- Knowledge of workflow design, business requirements gathering, testing, reporting, and change management.
- Understanding of ambulatory, inpatient, Patient Access, Population Health, Revenue Cycle, and patient experience processes.
- Epic certification in the assigned application, to be obtained and maintained per organization requirements.
Location
Mississippi, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
1 month ago