Summary
The Senior Electronic Health Record (EHR) Analyst serves as a subject matter expert for the organization’s EHR and revenue cycle applications. This role provides technical proficiency in workflow analysis, system optimization, and support while helping solve complex problems, mentoring junior analysts, and ensuring reliable, compliant, and integrated workflows across clinical, operational, financial, and technical domains.
Key Responsibilities
- Support advanced design, build, configuration, and optimization of EHR modules and connected applications.
- Troubleshoot high-priority and complex application issues in coordination with vendors, interface teams, and infrastructure partners.
- Configure system functions and workflows to support documentation, care delivery, compliance, billing, and reimbursement.
- Support change management, implementation readiness, testing strategy, issue management, and post-implementation monitoring.
- Provide senior-level support for third-party clinical and revenue cycle applications integrated with the EHR.
- Lead resolution of multi-system issues affecting workflows, financial flow, or patient safety.
- Analyze clinical and financial workflows to identify optimization opportunities.
- Participate in planning, testing, upgrades, enhancements, and new implementations.
- Develop and maintain user guides, SOPs, and training materials.
- Provide training and support to end users across departments.
- Mentor and coach junior analysts.
- Collaborate with clinical and operational leaders on technology alignment, governance, compliance, and strategic planning.
Requirements & Qualifications
Minimum Qualifications
- Bachelor’s degree in Health Informatics, Information Systems, Computer Science, Business, or equivalent related experience.
- 2–4+ years of experience supporting and optimizing EHR systems, preferably Cerner.
- Experience with connected revenue cycle applications such as Cerner Patient Accounting, Charge Services, Health Information, Optum, and Experian.
- Basic understanding of Cerner Command Language (CCL).
- Proven ability to support complex projects and collaborate across multiple teams and departments.
- Emerging leadership, communication, and change management skills.
- Strong problem-solving, communication, and stakeholder management skills.
Preferred Experience
- Supporting Oracle Health/Cerner applications in a healthcare setting.
- Configuring workflows and application functionality.
- Supporting clinical or revenue cycle operations.
- Working with end users, providers, and operational leaders.
- Troubleshooting application issues and coordinating with vendors.
Benefits & Perks
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan
- Employee share program
- Life and disability insurance
- Flexible spending accounts
- Tuition reimbursement
- Health and wellness program
- Employee assistance program (EAP)
Location
Wisconsin, US
Employment Type
Full-time
Experience Level
Senior
Remote work allowed
Yes
Posted
1 month ago