The Applications Analyst – Epic Willow provides advanced support, troubleshooting, maintenance, design, build, testing, implementation, and optimization for Epic Willow and related pharmacy applications.
This role partners with pharmacy leadership, pharmacists, physicians, nursing, clinical informatics, revenue cycle, supply chain, information services, and Epic/vendor stakeholders to support safe, efficient, compliant, and patient-centered medication management across inpatient and ambulatory settings.
Key responsibilities include:
- Supporting medication records, formularies, ordering and verification workflows, dispensing, inventory, clinical decision support, charging, interfaces, and pharmacy automation
- Leading enhancement, optimization, and workflow improvement initiatives
- Configuring and maintaining pharmacy master files and related application settings
- Coordinating testing, validation, go-live activities, upgrades, and ongoing maintenance
- Troubleshooting complex issues, performing root-cause analysis, and documenting resolutions
- Participating in on-call support, incident response, and downtime procedures
- Ensuring compliance with Joint Commission, CMS, controlled-substance, medication management, and governance requirements
Requirements & Qualifications
Qualifications
- Bachelor's degree or clinical license preferred
- Epic Willow Inpatient and/or Epic Willow Ambulatory certification required
- Additional Epic certifications or proficiency in Willow Inventory, Beacon, Orders, Bridges, or related integrated applications preferred
- Pharmacy licensure or certification preferred when applicable
- 4–6 years of clinical, pharmacy, operational, or healthcare applications experience as an applications analyst
- Direct experience with Epic build, testing, implementation, troubleshooting, and optimization strongly preferred
- Strong knowledge of medication-use processes, pharmacy operations, testing methodologies, integration workflows, change control, and cross-functional coordination
- Ability to maintain accurate documentation, support application governance, and provide mentorship/training to team members
Location
Arkansas, US
Employment Type
Full-time
Experience Level
Intermediate Level
Remote work allowed
Yes
Posted
2 months ago