Summary:
The Clinical Informatics Systems Analyst I supports the operation and administration of clinical information systems by collaborating with clinical and technical teams to improve workflow methods and tools. This role provides application support for medium- to high-complexity clinical applications across a large, multi-regional healthcare system and handles incident, change, and problem management through ITIL processes. The position supports assigned clinical applications with minimal supervision and requires strong healthcare and systems knowledge.
Responsibilities:
- Collaborate with Clinical Informatics colleagues across the enterprise to support strategic goals and departmental vision.
- Work with clinical teams to standardize best-practice workflows and clinical content to improve efficiency and patient safety.
- Partner with technical teams to identify infrastructure-related issues affecting clinical applications.
- Develop, test, implement, support, and maintain assigned clinical applications, solutions, and business processes.
- Provide end-user support for application upgrades, new releases, and enhanced functionality.
- Communicate system changes, workflow updates, and downtime procedures related to the electronic medical record.
- Build effective relationships with leadership and departments such as Information Services, Quality, Case Management, Revenue Cycle, and Finance.
- Perform in-depth analysis of workflows, data collection, report details, and technical issues.
- Troubleshoot and resolve application issues and escalate complex issues as needed.
- Provide clear status reporting and follow up with end users regarding issues and needs.
- Offer insight and recommendations for application and system analysis in assigned areas.
- Complete task work with attention to detail and quality, including self-review before supervisor submission.
- Perform basic process and requirements analysis, including process mapping, requirement gathering, specification gathering, gap analysis, and recommendations.
- May be required to work additional hours during critical problems.
- Perform other duties and special projects as assigned.
Work Schedule:
8:00 AM - 5:00 PM, Monday through Friday
Work Type:
Full Time
Education / Skills:
- Bachelor's degree preferred, or 4 years of clinical/technical application experience in lieu of a degree.
- Strong knowledge of clinical information systems, clinical informatics, data management, and administration.
- Advanced knowledge of Microsoft Office products.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and ability to work independently and as part of a team.
- Strong project management skills.
- Ability to work with minimal supervision.
Experience:
- Preferred 1-3 years of previous clinical information systems experience or equivalent.
Licenses / Certifications:
- Valid driver's license.
- Epic certification, accreditation, or self-proficiency preferred; may be required to certify in the relevant application within 90 days of hire and maintain certification.
Location
Texas, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
1 month ago