Supports the maintenance and daily operation of Epic Resolute Professional Billing and related revenue cycle applications.
Works closely with senior analysts and operational users to troubleshoot issues, perform build updates, test functionality, and help keep billing workflows running smoothly.
Contributes to optimization efforts but does not independently own system design or large-scale projects.
Responsibilities include:
- Maintain and update components of Epic Resolute Professional Billing, including credit card payment build, front-desk payment support, and basic billing configuration under the direction of a senior analyst.
- Support the creation and maintenance of insurance follow-up workqueues.
- Monitor workqueue behavior, escalate issues, and identify simple workflow improvements.
- Participate in testing for new functionality and system upgrades.
- Document results and flag issues to senior analysts and IT teams.
- Evaluate operational needs and translate them into service requests or minor configuration updates.
- Maintain Epic Master File entries related to professional billing.
- Provide day-to-day support for charge review, claim edits, workqueue navigation, reporting, and registration or scheduling workflows that impact billing.
- Assist with small-scale project tasks, including data collection, workflow documentation, user communication, and simple build tasks.
- Support ITIL and change control processes by preparing documentation and submitting change requests.
- Maintain updated workflow, build, training, and configuration documentation.
- Troubleshoot application issues within a defined scope and escalate complex problems.
- Contribute to process improvement discussions and communicate issue status and system changes to stakeholders.
Requirements & Qualifications
Minimum qualifications:
- College or university degree in a related field.
- 2-5 years of work experience in a related job discipline.
Preferred qualifications:
- Experience supporting Epic Resolute Professional Billing, Hospital Billing, or similar revenue cycle applications.
- Epic Resolute Professional Billing Administration certification or accreditation.
Preferred competencies:
- Understanding of professional billing, scheduling, registration, and claim workflows.
- Ability to troubleshoot system issues and participate in testing and system updates.
- Ability to maintain accurate documentation and training materials.
- Ability to provide clear guidance and support to operational users.
- Ability to work effectively with senior analysts, IT teams, and clinical staff.
- Ability to identify when and how to escalate issues appropriately.
- Ability to manage multiple tasks in a fast-paced, deadline-driven environment.
- Strong attention to detail and commitment to accuracy.
- Adaptable to system upgrades and changing workflows.
- Customer-focused and willing to learn current system features and industry practices.
Benefits & Perks
- Salary range: $70,000 to $100,000 annually
- Full-time, exempt position
- 40 scheduled weekly hours
- Benefits eligible
- Primarily remote work arrangement with some on-site meetings required
- Eligible University of Chicago benefits may include health, retirement, and paid time off
Location
Illinois, US
Employment Type
Full-time
Experience Level
Associate
Salary Range
$70,000 - $100,000
Remote work allowed
Yes
Posted
4 weeks ago