Epic Cupid Analyst II

Overview

Indiana University Health is seeking an Epic Cupid Analyst II to join its Information Services team. This is a full-time hybrid position, and candidates must live and work in Indiana.

Summary

This role combines technical system knowledge, workflow optimization, and stakeholder engagement to support Epic Electronic Health Record (EHR) systems. The analyst will help implement, maintain, and optimize Epic applications, participate in the system development life cycle, support testing and validation, and provide second-level support for incidents and service requests. The position also includes documentation, training, and collaboration with clinical, operational, and facility teams to improve system functionality and workflow efficiency.

Responsibilities

• Support development, configuration, customization, and maintenance of Epic applications
• Participate in requirements gathering, use case development, and solution evaluation
• Assist with Epic software releases, upgrades, and new implementations
• Coordinate and participate in testing and validation efforts
• Provide on-call troubleshooting and second-level support
• Create and maintain documentation for requirements, workflows, and system configurations
• Support workflow optimization and ongoing system improvement initiatives
• Collaborate with physicians, nurses, revenue cycle teams, HIM staff, and leadership
• Provide hands-on training and end-user support
• Participate in governance activities and support alignment with organizational standards