We're seeking experienced Epic professionals with certifications to help drive innovative healthcare technology solutions. Join a collaborative team where your expertise will make a direct impact on patient access, revenue cycle, and operational excellence.
Healthy Planet, Compass Rose, and Value Based Analytics are preferred.
Summary
- Maintain regular communication with vendor representatives
- Perform in-depth analysis of workflows, data collection, report details, and other technical issues
- Investigate end users’ preferences while making build decisions
- Analyze business operations as they relate to build decisions
- Analyze new functionality in releases to determine how it should be used
- Review software, coordinate and test updates
- Review and test each new release
- Analyze data conversion needs
- Ensure that data coming across an interface meets the business need
- Follow established policies and procedures for the system
- Troubleshoot problems and questions from end users
- Manage assignments in a timely manner, including ticket management and maintaining an up-to-date status in the tracking system
- Track time to assigned work efforts and maintain time cards appropriately
- Execute test plans/scripts and provide input to maintain accuracy while keeping content current
- Engage with other teams to coordinate work efforts
- Assist with onboarding and precepting Level I analysts
- Act independently and manage meetings as needed
- Maintain professionalism in actions and words
- Perform other duties as assigned
Requirements & Qualifications
- 4 years of IT experience with no degree
- Healthcare experience preferred, but not required
- Expected to achieve software certification based on vendor recommendations and department requirements for supported applications within 6 months
- Ability to meet deadlines
- Ability to probe for information about underlying organizational and user needs
- In-depth knowledge of the software and how it meets customer needs
- Understanding of computer system capabilities to address process requirements
- Ability to integrate process steps and handoffs across disciplines and departments
- Strong problem-solving skills
- Strong written and verbal communication skills
- Excellent organizational skills
- Skilled in Microsoft Office products
Location
Tennessee, US
Employment Type
Full-time
Experience Level
Intermediate Level
Remote work allowed
Yes
Posted
1 month ago