The Clinic Receptionist supports the day-to-day clinical operations of the University of Detroit Mercy Eye Institute. This role handles front desk and patient-facing responsibilities, including check-in and check-out, appointment coordination, insurance and demographic data collection, payment processing, charge posting, and daily deposit balancing. The position also supports clinic workflow, assists with billing and coding-related questions, and helps maintain a clean, organized, and professional reception area.
Requirements & Qualifications
Qualifications
- High school diploma or GED
- Strong communication and customer service skills
- Ability to handle patient information, insurance details, and payments accurately
- Comfortable assisting with scheduling, appointment confirmation, and call triage
- Ability to support clinical operations and work collaboratively with faculty, students, and staff
- Willingness to assist with optical and technician duties when needed
Additional notes
- Experience with billing, coding, EMR/EHR posting, or front desk operations is helpful
- Must be able to perform light lifting (1 to 10 pounds)
Benefits & Perks
Benefits
- Medical coverage with three health plan options
- Dental coverage options, including access to dental care at the School of Dentistry
- Vision benefits and employee discounts through the Detroit Mercy Eye Institute
- Health Savings Account and Flexible Spending Account options
- Employee Assistance Program for the employee and household members
- Short-term and long-term disability coverage
- Life and AD&D insurance
- Optional additional life, accident, and critical illness insurance
- Tuition remission for employee, spouse, and children
- Retirement plan with employer matching contributions
Location
Michigan, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
3 months ago
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