Central Scheduler I

Coordinate scheduling and registration for outpatient diagnostic testing. Support the general operation of the department and provide flexible, customer-focused service to physicians, patients, visitors, and hospital staff.

Key responsibilities include:

• Responding to phone calls and faxes regarding outpatient testing scheduling and registration
• Collecting patient demographic information efficiently and accurately
• Advising patients on outpatient testing preparation based on protocol
• Ensuring a smooth patient and family experience, even when workflow interruptions occur
• Interpreting physician orders and scheduling appropriate diagnostic testing in the software system
• Managing faxed physician orders through the fax management system
• Coordinating multiple tests and procedures with appropriate staff and resources
• Using software for medical necessity checking and explaining ABN / "Letter of Understanding" to customers
• Maintaining productivity standards and a 96% or greater accuracy rate
• Using the department computer system effectively and proficiently