Provide clinical advice and schedule appointments according to established triage policy and physician instruction. Answer patient questions, manage messages from the patient portal and answering service, support prescription refill requests, and coordinate outside testing and authorizations. Maintain a professional, patient-centered approach while working in compliance with company policy and regulatory requirements, including HIPAA and OSHA.
Level II responsibilities
- Proficiency in all essential functions
- Manage a high call volume as part of the centralized triage team
- Maintain strong knowledge of provider preferences
- Schedule same-day retina appointments
Requirements & Qualifications
Required Qualifications
- High school diploma or equivalent
- Minimum of 3 years of experience in ophthalmology
- Knowledge of ocular diseases and systemic diseases affecting the eye
- Knowledge of basic eye care and hygienic methods
- Strong organizational and interpersonal skills
- Knowledge of CPT and ICD-10 coding procedures
- Knowledge and understanding of ophthalmic terminology
- Ability to analyze information and resolve issues using logic
- Ability to communicate clearly and professionally, verbally and in writing
- Ability to work a flexible schedule, including evenings and weekends
- Willingness to rotate to various worksites as needed
Preferred Qualifications
- Minimum of 3 years of experience as an ophthalmic technician
- Certification as a COA or COT
Additional Notes
- May assist with technician and phone scheduler functions as needed
- Must be able to perform essential functions with or without reasonable accommodation
Location
Portland, Oregon, US
Employment Type
Not specified
Experience Level
Intermediate Level
Remote work allowed
No
Posted
1 month ago
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