Rutherford Regional Health System, part of Lifepoint Health, is seeking an Office Coordinator for its Wound Care Center. This role is essential in keeping clinic operations organized, efficient, and compliant while supporting providers and clinical staff in a fast-paced healthcare environment.
The Office Coordinator will help ensure a positive patient experience by managing administrative processes, patient scheduling, medical records, reporting, financial activities, and electronic health record needs.
Requirements & Qualifications
Key responsibilities
- Provide professional, compassionate service to patients, families, physicians, and visitors while managing phone calls, reception duties, inquiries, and follow-up.
- Coordinate patient scheduling, registration, referrals, insurance verification, and retrieval of outside medical records.
- Maintain accurate medical records and patient confidentiality in accordance with HIPAA and hospital policies.
- Support communication between wound care providers, referring physicians, clinical staff, and hospital departments.
- Assist with patient accounts, billing support, reimbursement follow-up, denial follow-up, and financial counseling as directed.
- Prepare daily and monthly charge summaries, invoices, financial reports, correspondence, and other administrative documentation.
- Manage schedules, office resources, hospital computer systems, and Microsoft Office tools while resolving routine administrative issues.
- Support quality improvement initiatives, staff meetings, meeting minutes, outreach activities, referral tracking, and process improvement efforts.
Qualifications
- High school diploma or equivalent required.
- Current CPR certification required.
- Minimum of two years of medical office or healthcare administrative experience preferred.
- Additional education or training in medical billing, coding, or medical records preferred.
- Medical transcription experience is a plus.
- Proficiency in Microsoft Office, including word processing, databases, and spreadsheets.
- Strong organizational, multitasking, time-management, and attention-to-detail skills.
- Excellent verbal and written communication skills.
- Ability to maintain patient confidentiality and work effectively in a fast-paced clinical environment.
Benefits & Perks
- Comprehensive medical, dental, and vision coverage
- Life, accident, critical illness, hospital indemnity, short-term disability, and long-term disability insurance
- Paid family leave and paid time off
- Tuition assistance for higher education and certifications
- Loan assistance
- 401(k) retirement plan with company match
- Mental, physical, and financial wellness programs
- Free gym memberships
- Virtual care appointments and mental health services
- Discount programs
- Ongoing learning and career advancement opportunities
- Free travel and entertainment discount program
Location
North Carolina, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
3 weeks ago