Position Title: Client Care Coordinator
Program/Location: Vet Well, San Luis Obispo
The Veteran’s Wellness Program supports Veterans, their families, and support persons through treatment and ancillary services for mental health issues, relationship concerns, co-occurring disorders, and trauma. The program emphasizes hope, resiliency, growth, recovery, professional humility, and culturally responsive care.
This role combines medical billing and coding support with client care coordination, case management, outreach support, and administrative assistance. The coordinator helps ensure smooth day-to-day operations and delivers trauma-informed support to clients and staff.
Minimum Qualifications
- Bachelor’s degree in a healthcare-related field or Licensed Psychiatric Technician required
- At least 2 years of experience in a setting billing insurance for services
- Direct experience in medical billing and coding preferred
- Experience in patient care coordination or case management preferred
- Proficiency with EHR/EMR systems and Microsoft Office Suite
- Knowledge of HIPAA and healthcare compliance standards
- Strong communication, problem-solving, organizational, and time-management skills
- Ability to work independently, flexibly, and collaboratively
- Ability to remain calm and make sound decisions under pressure
- Comfortable working with diverse populations and providing culturally responsive services
- Must be at least 18 years old
- Valid California driver’s license, at least 2 years of driving experience, reliable transportation, proof of auto insurance, and a DMV record that meets insurance requirements
- Must comply with TB screening and criminal background clearance through fingerprinting
- Must successfully complete First Aid and CPR training
Preferred Experience
- Veteran or family member of a Veteran
Work Conditions
- Face-to-face interaction is required
- Must be able to transport clients and use a personal vehicle when needed
- May involve exposure to intense situations and physical activity
Benefits and Perks
- Health, dental, and vision insurance
- Life insurance
- 403(b) retirement plan with up to 5% employer match
- Paid vacation and holiday time
- Paid sick time
- Membership discounts to local fitness centers
- Service gift cards for work anniversaries
- Gift cards for walking, biking, or carpooling to work
- 20% discount at the Growing Grounds Downtown Store/Nursery/Farm
- Two employee appreciation events each year
- Trauma-informed and inclusive workplace culture
- Pet-friendly workplace upon approval
Location
California, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
1 month ago