Clinical Patient Navigator

The Clinical Patient Navigator supports a dynamic outpatient wound care center by managing front office operations and assisting with general office duties. This dual administrative and clinical role helps streamline workflow and support effective patient care.

Responsibilities include:

• Coordinating with center leadership to help maximize daily patient census
• Greeting patients and visitors and routing calls appropriately
• Managing scheduling, rescheduling, and appointment reminders
• Obtaining and verifying insurance information, including pre-certifications and pre-authorizations
• Entering patient data and charges into appropriate systems
• Verifying and reconciling charges and preparing monthly patient survey documentation
• Assembling, maintaining, and filing patient charts
• Coordinating ancillary testing with other hospital departments
• Arranging transportation for patients as needed
• Maintaining office equipment, supplies, and medical supplies
• Assisting with wound-related patient care under RN/provider direction when within scope of practice
• Supporting intake, discharge, hyperbaric oxygen therapy duties, and vein clinic duties when applicable
• Gathering patient information and supplies for clinical staff
• Reporting quality of care issues and communicating with team members to support patient care