Job summary
The Virginia Department of Health is hiring a Program Support Technician Senior to provide advanced support for one or more public health program areas within the West Piedmont Health District.
This position serves as a lead information resource, helps direct workflow, supports program operations, maintains records and data, and provides training and technical guidance to other support staff.
Work location
- Martinsville, VA
- Rocky Mount, VA
Key duties
- Serve as a lead and expert resource for assigned program areas
- Perform complex tasks supporting program services
- Direct and process incoming inquiries and provide accurate program information
- Design and direct workflow processes
- Assist with applications for services and MOAs
- Support development and coordination of program activities
- Ensure compliance with policies, procedures, and regulations
- Collect, enter, and review data for discrepancies
- Maintain records according to policy
- Analyze data trends and generate reports
- Provide guidance and resources on program-specific procedures
- Train other support staff on workflow, procedures, and program details
Requirements & Qualifications
Minimum qualifications
- Knowledge of program operations, services, policies, and procedures
- Ability to serve as an expert resource and resolve inquiries accurately
- Experience designing and directing workflow processes
- Ability to ensure compliance with regulations, policies, and procedures
- Proficiency in collecting, entering, and reviewing data for discrepancies
- Ability to maintain records in accordance with established policies
- Ability to generate reports and interpret data to inform program activities
- Strong interpersonal and communication skills
- Strong organizational skills
- Experience with software applications, Microsoft Office products, and database entry
Additional considerations
- Experience supporting a supervisor or manager in leading a team
- Experience training or mentoring others
- Experience scheduling and ensuring continuity of operations
- Experience coordinating clinics or special projects
- Knowledge of Department of Health vital records
- Knowledge of electronic health records operating systems
- Knowledge of billing and coding
- Deputy Registrar Certification
Benefits & Perks
Benefits and highlights
- Full-time salaried position
- Competitive hiring range of $49,500 to $56,652 annually
- Work in a public health setting with mission-driven impact
- Opportunity to support local health district operations
- State employment with benefits typically associated with Virginia government positions
- Equal opportunity and alternative hiring process participation
Location
Virginia, US
Employment Type
Full-time
Experience Level
Senior
Salary Range
$49,500 - $56,652
Remote work allowed
No
Posted
3 weeks ago