Borland Groover is a leading gastroenterology provider in Florida, founded in 1947. The Medical Office Specialist serves as the primary point of contact for patients at the clinic and provides non-clinical administrative support in a fast-paced specialty practice.
Key duties include:
- Greeting patients and visitors and answering questions
- Performing patient intake and verifying insurance cards and identification
- Verifying and updating patient information in the EHR/practice management system
- Checking patient benefits in Phreesia
- Answering, routing, and returning phone calls and EHR tasks
- Collecting copays and deductibles at check-in/check-out
- Scheduling appointments, tests, and procedures across clinic locations
- Generating and printing patient plans
- Routing financial requests to the financial counselor or business office
- Distributing incoming faxes and mail
- Scanning PAQ documents
- Rescheduling appointments due to provider schedule changes
- Contacting no-show patients to attempt rescheduling
- Supporting patient flow and assisting clinical staff when needed
- Maintaining clean and orderly waiting room and workstations
- Counting and logging petty cash
- Staying current on insurance plans and ensuring correct EHR message routing
- Printing and copying physician dictations and other pertinent information
Requirements & Qualifications
High school diploma or equivalent required.
- Strong customer service skills
- Ability to work in a fast-paced and stressful environment
- Accurate data entry skills
- Ability to operate a computer, copier, fax, and scanner
- Microsoft Office, EMR, and other medical software experience preferred
- Ability to work independently, in a team, and multi-task
- Professional and upbeat attitude
- Ability to accurately handle cash
- Proper phone etiquette
- Ability to communicate in English
- At least 1 year of experience in a medical office preferred
- Previous GI experience preferred
- HIPAA training required due to access to PHI
Benefits & Perks
Full-time employees are offered:
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Short- and long-term disability
- Profit sharing
- Supplemental insurance
- Education and tuition reimbursement funding
- Initial uniform allowance
- Employee assistance program (EAP)
- Paid time off (PTO)
- Volunteer time off (VTO)
- Paid holidays
Location
Jacksonville, Florida, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
4 weeks ago
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