Responsible for daily operations of HME/Oxygen office functions, including patient registration, insurance verification, answering and directing telephone calls, patient service in the home, by phone, and at the outpatient building, and processing patient supplies.
Additional duties may include:
- Supporting patient equipment and oxygen setup
- Providing patient education
- Compiling visit and encounter information for productivity reporting
- Assisting with billing and claims processes as regulations change
- Monitoring claim submission, denials, and claim errors
- Assisting with deposits and taking patient payments
- Serving as a resource to staff and floating to other areas as needed
- Handling material receiving, inventory tracking, and equipment maintenance duties when applicable
- Performing oxygen technician duties when applicable, including setup, delivery, logs, documentation, and charge entry
Requirements & Qualifications
Minimum Education
- High school diploma or equivalent required
Minimum Work Experience
- Two years of experience required if equivalent training has not been received
- Previous healthcare experience preferred
Required Skills
- Excellent customer service skills
- Computer proficiency and accurate typing with proper spelling, grammar, and punctuation
- Ability to speak clearly and concisely with patients and providers
- Ability to maintain professional conduct, attitude, and appearance
- Strong ability to build and maintain effective professional relationships with patients, medical staff, clerical staff, and the public
- Ability to work with minimal supervision and handle assigned tasks independently
- Strong verbal and written communication skills
- Strong organizational skills
- Working knowledge of Electronic Medical Records
- Working knowledge of HCPCS codes
- Knowledge of HIPAA and patient confidentiality requirements
Location
Kentucky, US
Employment Type
Not specified
Experience Level
Entry Level
Remote work allowed
No
Posted
1 month ago
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