We are seeking a motivated and detail-oriented Customer Service & Intake Specialist specializing in Durable Medical Equipment (DME). In this role, you will serve as the first point of contact for patients and healthcare providers, support intake workflows, verify insurance coverage, and help manage medical records. You will also assist with prior authorizations, communicate with insurance companies, and maintain compliance in a fast-paced healthcare environment.
Requirements & Qualifications
- Ability to multitask and stay organized
- Preferred experience in a medical office or healthcare environment
- Familiarity with medical terminology and records management
- Knowledge of health insurance policies, managed care plans, and insurance verification procedures
- Ability to process referrals and hospice account orders in a timely manner
- Proficiency with computers and phones
- Understanding of HIPAA regulations, clinical confidentiality, and medical coding standards including CPT and ICD-9/ICD-10
- Strong customer service skills and ability to handle complex inquiries professionally
- Ability to interpret health insurance policies and assist patients with insurance-related questions
- Comfortable working independently when needed in a small team setting
Benefits & Perks
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Location
Nevada, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
3 weeks ago
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