Responsible for supporting patient access functions in the emergency department, including scheduling, pre-registration, registration, insurance verification, and financial counseling.
Key duties include:
- Scheduling patient visits accurately and in a timely manner
- Obtaining required documents for scheduling and registration
- Pre-registering scheduled accounts by contacting patients, physicians, and other information sources
- Creating accurate registration records for each patient visit
- Securing signatures, financial information, and documents
- Identifying and collecting patient balances
- Screening payer medical necessity requirements and benefit eligibility
- Coordinating admission reservations and bed placement with nursing
- Obtaining insurance eligibility, benefits, authorizations, pre-certifications, and referrals
- Updating demographic and insurance information in the system
- Initiating the collection process for deductibles, co-insurance, and co-payments
- Establishing financial arrangements according to policy
- Serving as the primary documentation source for access and billing staff
- Providing compassionate, customer-focused service to patients and families
Requirements & Qualifications
Required / Preferred Qualifications
- High school diploma or GED required
- Associate's or bachelor's degree preferred
- Two years of related work experience preferred, ideally in healthcare or customer service
- Familiarity with medical terminology
- Ability to verify demographic information and insurance benefits accurately
- Strong communication skills with people from diverse backgrounds
- Ability to operate office equipment such as fax machines
- Proficiency with Microsoft Word and Excel
- Strong organizational and time management skills
- Customer-service oriented with the ability to build relationships across teams
- Professional verbal and written communication skills
- EPIC EHR experience preferred
Additional Responsibilities and Compliance Expectations
- Knowledge of scheduling criteria for departmental procedures
- Ability to work at a fast pace while maintaining accuracy
- Understanding of confidentiality requirements for patient information
- Ability to communicate with third-party payers regarding authorizations and pre-certifications
- Ability to interpret physician orders and collect required registration information
- Knowledge of payer requirements for medical necessity and pre-certification
- Compliance with EMTALA, HIPAA, payer rules, organizational ethics, and corporate compliance policies
Location
Florida, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
4 weeks ago
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