Datavant is a healthcare data collaboration platform focused on making health data secure, accessible, and actionable across the healthcare ecosystem.
This role is responsible for processing release of information (ROI) requests, specifically medical records requests, in a timely and accurate manner while protecting patient privacy and ensuring HIPAA compliance. It is an onsite role with significant regional travel across areas such as North Little Rock, Conway, Little Rock, and Pine Bluff, Arkansas.
The position also serves in a lead capacity, providing frontline support, assisting with training and onboarding, monitoring performance, supporting process improvements, and helping maintain quality and productivity standards. The role involves administrative, operational, and customer service responsibilities in a fast-paced health information environment.
Qualifications
- High school diploma or GED
- Must be 18 years of age or older
- 1+ year of health information related experience
- Ability to travel locally/regionally 75% or more of the time
- Ability to commute between locations as needed
- Ability to work overtime during peak seasons when required
- Basic computer proficiency
- Comfortable using phones, fax machines, printers, and other office equipment
- Professional verbal and written communication skills in English
- Detail-oriented with strong focus on accuracy and compliance
- Strong data entry skills
- Ability to work with minimal supervision in a fast-paced environment
- Strong organizational and multitasking skills
- Presentation skills for small group settings
- Forward-thinking problem-solving ability
Preferred
- 2+ years of health information related experience
- Experience meeting or exceeding productivity standards
- Previous production or metric-based work experience
- In-person customer service experience
- Knowledge of HIPAA and medical terminology
- Familiarity with EHR and billing systems
- Experience working with subpoenas
Benefits
- Comprehensive onsite and virtual training program
- Job shadowing with an assigned mentor
- Company-provided equipment, including computer, monitor, and virtual phone
- PTO
- Health insurance
- Vision insurance
- Dental insurance
- 401(k) savings plan
- Tuition assistance
Location
Arkansas, US
Employment Type
Full-time
Experience Level
Intermediate Level
Remote work allowed
No
Posted
1 month ago