Ensemble Health Partners is a technology-enabled revenue cycle management company serving health systems, hospitals, and affiliated physician groups.
The Patient Access Associate Specialist plays a critical role in ensuring a seamless and positive patient experience by accurately managing patient registration and access processes within the healthcare revenue cycle. This position supports data integrity, regulatory compliance, and revenue cycle performance by handling registration accuracy, point-of-service collections, and first-pass claim support.
The role serves as the first point of contact for patients onsite in healthcare facilities and supports clinical and financial operations through accurate data entry, auditing, communication, and administrative support. The position also helps maintain confidentiality and compliance with HIPAA and facility policies.
Key responsibilities
- Accurately assign Medical Record Numbers (MRNs)
- Complete medical necessity and compliance checks
- Collect and verify patient demographic and insurance information
- Process point-of-service collections and payment plans
- Process physician orders and explain consent forms
- Retrieve required patient signatures and distribute patient education documents
- Use auditing and reporting systems to ensure account accuracy and compliance
- Conduct audits as needed
- Communicate patient financial responsibilities clearly and professionally
- Provide customer service with empathy and professionalism
- Maintain confidentiality and follow HIPAA guidelines
- Support other employees, departments, and facilities as needed
- Perform additional administrative tasks, including answering phones and supporting other facilities
Qualifications
- Strong attention to detail
- Compassionate and professional communication skills
- Ability to follow policies and procedures
- Ability to handle patient-facing administrative work in a healthcare setting
Benefits and perks
- Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
- Professional certification relevant to the field
- Tuition reimbursement
- Quarterly and annual incentive programs
- Growth and professional development opportunities
- Work-life flexibility
- Culture of collaboration, growth, and innovation
Location
Tennessee, US
Employment Type
Part-time
Experience Level
Associate
Remote work allowed
No
Posted
3 weeks ago