Patient Access Specialist

The Patient Access Specialist supports patient registration, scheduling, insurance verification, and financial account preparation for Northwestern Medicine. This role is centered on delivering excellent customer service, protecting patient confidentiality, and ensuring accurate patient data and efficient front-end workflow.

Responsibilities include:

• Providing outstanding patient service and maintaining a patient-first approach
• Collecting and verifying demographic and registration information
• Scheduling and directing patients through hospital and physician office workflows
• Performing medical necessity checks and communicating scheduling options when needed
• Explaining financial account issues and completing out-of-pocket estimates
• Verifying insurance eligibility, benefits, and real-time eligibility results
• Collecting authorization numbers and documenting accurate handoff notes in Epic
• Participating in quality assurance reviews and process improvement activities
• Cross-training and supporting other departments as needed
• Assisting with training new staff and sharing workflow knowledge