Role Overview
Patient Connection Specialists answer incoming calls for multiple service areas using a telephone answering platform, provide efficient and effective call handling, and help facilitate patient requests while maintaining patient privacy and service-line protocols.
Key Responsibilities
- Answer calls using standard greetings, protocols, and closing procedures
- Maintain expert working knowledge of database applications
- Protect patient privacy and handle PHI appropriately
- Work as part of a team to meet departmental goals and metrics
- Facilitate patient requests in a safe and effective manner
- Use active listening and critical thinking to identify caller needs
- Process calls according to appropriate service line guidelines
- Support one-call resolution and patient satisfaction
Requirements & Qualifications
Qualifications
- High school diploma or GED required
- Bachelor's degree preferred
- Superior customer service skills and/or call center experience preferred
- One year of medical office or healthcare experience preferred
- Experience with computer applications, preferably Microsoft Office, CRM software, and EMR software
Physical Requirements
- Prolonged sitting, computer use, and phone use
- Ability to walk, stand, lift, reach, bend, stoop, push, and pull as needed
- Must be able to lift up to 30 pounds
- Must have intact senses of sight, hearing, and touch
- Must speak and articulate clearly
- Ability to work in a fast-paced environment
Benefits & Perks
Benefits
- Comprehensive medical, dental, and vision coverage
- Life insurance
- Short- and long-term disability coverage
- Paid time off programs
- Flexible spending accounts for health care and dependent care
- Family benefits including adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match
- Educational assistance program
- Premium pay opportunities such as shift and on-call pay
- Incentive pay for select positions
- Annual increase opportunities based on performance
Location
Charlotte, North Carolina, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
3 weeks ago
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