Join American Retrieval, a U.S. Legal Support company, as a Records Retrieval Specialist II. This in-office, full-time role supports the retrieval of medical and legal records for healthcare organizations, law firms, insurance carriers, and other clients.
You will handle high-volume, phone-based outreach to healthcare facilities, records custodians, clients, and internal teams to obtain requested records accurately and on time. The position requires strong customer service skills, persistence, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
- Proactively contact healthcare facilities, records custodians, and other providers to obtain requested records.
- Monitor outstanding requests and follow up to expedite record retrieval.
- Maintain detailed records of communications and retrieval efforts.
- Serve as a primary point of contact for clients regarding order status and records requests.
- Provide timely updates and resolve client questions in a professional manner.
- Accurately enter and maintain records request information in company systems.
- Track orders throughout the retrieval lifecycle and ensure data integrity.
- Research and resolve issues related to records requests, documentation, and provider requirements.
- Collaborate with internal departments to support successful outcomes.
- Support operational initiatives, special projects, and continuous process improvement efforts.
Requirements & Qualifications
Required Qualifications
- High school diploma or equivalent.
- 3-5 years of customer service, client support, account management, records retrieval, or related experience.
- Strong computer skills and ability to navigate multiple applications simultaneously.
- Proficiency with Microsoft Office Suite and data entry systems.
- Ability to make and manage a high volume of outbound calls (approximately 60-80 calls per day).
- Strong organizational, communication, and multitasking skills.
Preferred Qualifications
- Experience in legal services, healthcare, medical records, insurance, call center, or related industries.
- Prior records retrieval or collections experience.
- Experience using CRM or workflow management systems.
- Experience working in a metrics-driven production environment.
Benefits & Perks
Benefits
- Competitive compensation package
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off and Paid Holidays
- Company-Paid Life Insurance
- Employee Assistance Program (EAP)
- Short-Term and Long-Term Disability Coverage
- Professional Development and Training Opportunities
- Career Growth Opportunities within U.S. Legal Support
Location
Minnesota, US
Employment Type
Full-time
Experience Level
Intermediate Level
Remote work allowed
No
Posted
4 weeks ago