QuarterLine (QL), a Planned Systems International (PSI) company, is seeking a dedicated and compassionate Referral Management Center Specialist to support a healthcare team at a Military Treatment Facility (MTF).
The role focuses on providing professional customer service while assisting patients and staff with referral and appointment coordination. Responsibilities include reviewing referrals for completeness, processing routine and urgent referrals, scheduling specialty appointments, coordinating with outside providers or insurance when needed, maintaining referral documentation in MHS GENESIS and other systems, and educating patients on referral procedures and timelines.
Minimum requirements
- US citizen
- High school diploma or equivalent
- Working knowledge of medical terminology
- At least 1 year of administrative experience in a medical office, clinic, or healthcare setting
- Referral management, medical scheduling, patient administration, or insurance verification experience preferred
- Demonstrated computer proficiency and keyboarding skills sufficient to support electronic health record workflow
- Ability to read, write, speak, and understand English fluently
- Ability to obtain and maintain a favorable background investigation, Common Access Card, and MTF-specific badge/system access
- Current Basic Life Support certification (AHA or Red Cross) where required by the supported MTF
- Completion of HIPAA, Privacy Act, information assurance, and MTF-directed training
Additional conditions
- Must pass TB test
- Subject to background/security investigation
- Willingness to comply with DHA vaccination requirements
- Pre-employment drug screening
- Maintain good personal hygiene and professional appearance
Benefits
- Full-time, benefits-eligible position
- Paid leave
- Employer-sponsored medical, dental, and vision insurance options
- Short-term and long-term disability coverage
- Life insurance
- AD&D coverage
- Legal services
- Identity theft protection
- Accident insurance
- Flexible spending account and health savings account options
- 401(k) retirement plan with employer match that is immediately vested
- Professional development support, including courses, certifications, and tuition reimbursement
Location
New Jersey, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 month ago