At Duly Health and Care, you will join a collaborative, physician-led team focused on putting patients at the center of care. This role supports a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy.
The Patient Access Conversion Specialist works onsite at a local medical office in Orland Park, Monday through Friday from 8:00 AM to 5:00 PM. The role focuses on high-volume patient communication, scheduling, verification, and maintaining accurate documentation in the electronic health record.
Requirements & Qualifications
Qualifications
- High school diploma or GED
- Three years of patient/client-facing experience
- Strong customer focus with a commitment to service and satisfaction
- Integrity and ethical judgment
- Ability to perform core responsibilities efficiently and within organizational and regulatory guidelines
Key Responsibilities
- Answer heavy call volumes and assist patients by phone
- Schedule patient appointments
- Set the tone for a positive patient experience
- Verify patient information and document in Epic EHR
- Review schedules and pre-screen patients according to departmental protocol
- Monitor schedules daily to ensure open slots are filled the same day
- Review daily scheduling reports and prepare charts as needed
- Perform other duties as assigned
Benefits & Perks
Benefits
- Comprehensive medical, dental, and vision coverage with healthcare navigation assistance
- Mental health benefit at no cost
- Employer-provided life and disability insurance
- $5,250 tuition reimbursement per year
- Immediate 401(k) match
- 40 hours of paid volunteer time off
- Community engagement and social impact culture
- Up to 12 weeks of parental leave at 100% pay
- Adoption and surrogacy financial benefit for eligible non-physician team members
Location
Illinois, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
3 weeks ago
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