Support visit closure activities and patient flow in a hospital setting, ensuring seamless coordination of patient care and an exceptional patient experience.
This role is responsible for guiding patients through next steps ordered by the clinician, coordinating specialty and radiologic procedures, securing prior authorizations, certifications, and referrals, and supporting scheduling accuracy and efficiency across the department.
Additional responsibilities include managing patient communications, assisting with financial and medical record-related tasks, supporting patient safety, and contributing to quality improvement efforts within the clinic and hospital environment.
- High school diploma or equivalent
- Medical office, hospital, or clinic experience with patients and providers preferred
- Proficiency in prior authorization, certification, and referral processes preferred
- Must pass Epic competency for Registration at completion of Epic Clerical Training
- Medical terminology training, or completion within six months of hire
- Ability to pass annual competency exams for all areas of responsibility
- Strong organizational and multitasking skills
- Excellent customer service skills
- Strong communication skills
- Ability to handle confidential information in compliance with HIPAA
- Medical, dental, and vision insurance
- Short-term and long-term disability coverage
- Group term life insurance
- Optional voluntary benefits
- Employee wellness rewards program
- Wellness activities, challenges, webinars, and preventive screening opportunities
- Access to EAP and fitness classes / gyms at eligible facilities
Location
Albuquerque, New Mexico, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
3 weeks ago