First point of contact for patients and visitors, responsible for creating a positive experience while gathering demographic, financial, and insurance information for registration and billing. The role supports patient access, pre-certification, insurance verification, collection of patient liabilities, and coordination of financial arrangements to help ensure proper reimbursement for services.
Responsibilities include registering patients, updating records, obtaining required consents and signatures, assisting with scheduling and pre-admission coordination, resolving work queues, handling customer questions, and maintaining confidentiality and service excellence. The position also supports financial counseling, self-pay collection activities, and interaction with various hospital departments.
Education
- High school diploma or GED
Experience
- Minimum 1 year in healthcare or an institutional/corporate work setting
Skills
- Computer and data entry experience
- Strong communication skills, both written and verbal
- Attention to detail
- Self-directed with a positive attitude
- Effective problem-solving and critical thinking skills
- Working knowledge of patient registration systems preferred
- Intermediate Microsoft Office Suite preferred
- Epic experience preferred
Other
- Must complete PAS Operations Onboarding Training and pass the final exam within 45 days of hire
Location
Georgia, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
3 weeks ago