Northwestern Medical Center is seeking a Patient Access Representative Generalist to provide comprehensive patient access, communication, financial clearance, scheduling, and prior authorization support across multiple functional areas. This is a full-time role with varied shifts, including weekends as needed, and includes floating between departments to support operational needs.
The position supports patient registration, switchboard operations, pre-encounter services, and prior authorization activities. The role is critical to maintaining smooth patient flow, accurate data capture, and compliance with payer, regulatory, and organizational requirements.
Qualifications
- High school diploma or equivalent required
- Associate degree preferred
- 3 years of experience in a medical office preferred
- Knowledge of medical terminology required
- Typing skills required
- Detail-oriented and able to handle multiple tasks
- Strong flexibility, accountability, critical thinking, and customer service skills
Key Skills and Responsibilities
- Patient registration and pre-registration
- Insurance verification and eligibility review
- Financial clearance and collections support
- Prior authorization and pre-certification support
- Scheduling, rescheduling, and waitlist management
- Switchboard and hospital operator functions
- Emergency response communication support
- Scanning, fax processing, and document routing
- Ability to work in a fast-paced environment with multiple phone lines and interruptions
Benefits
- Generous benefits package
- Coverage through recognized national carriers
- Support for employee health and well-being
- Work-life balance support
- Financial future planning support
- Opportunity to work at a community hospital focused on safety, quality, and improvement
- Educational opportunities and professional development
Location
Vermont, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
1 month ago