The Advanced Medical Support Assistant works in the Business Administration Service at the VA Southern Nevada Healthcare System and supports patient access, scheduling, enrollment, and administrative coordination for inpatient and outpatient care.
This role performs advanced administrative patient support in an interdisciplinary care environment, helping ensure timely access to care for Veterans, family members, caregivers, and staff. Duties include coordinating administrative services, managing appointment cycles, updating demographic and insurance information, scanning records into VA systems, handling phone calls, supporting patient data transfers, and resolving patient concerns related to eligibility and benefits.
The position also requires use of VA systems and applications such as VistA, CPRS, ESR, BTSSS, and Microsoft applications to maintain accurate records and support day-to-day clinic operations.
Basic requirements
- U.S. citizenship
- Six months of clerical, office, customer service, or other administrative experience, or one year above high school, or an equivalent combination of education and experience
- Proficiency in spoken and written English
Grade/position requirements
- One year of experience equivalent to the GS-5 level
- Demonstrated ability to collaborate with clinicians across multiple disciplines
- Ability to prioritize work independently and meet deadlines
- Ability to communicate effectively in person, by phone, electronically, and in writing
- Advanced knowledge of healthcare scheduling and access-to-care processes
- Advanced knowledge of policies and procedures affecting patient flow and administrative functions
- Advanced knowledge of medical terminology
Other conditions of employment
- Background/security investigation required
- Pre-employment physical required
- Seasonal influenza vaccination program participation required
- Trial period required
Federal employee benefits
- Comprehensive benefits package
- Competitive salary
- Predictable schedule
- Access to innovative technology
- Modern facilities
- Annual leave accrual may be credited based on prior work or military service
- Health-related VA employee benefits and retirement-related federal benefits may apply
Location
Las Vegas, Nevada, US
Employment Type
Full-time
Experience Level
Associate
Salary Range
$60,739 - $78,960
Remote work allowed
No
Posted
3 weeks ago
US Department of Veterans Affairs
Alabama, US
$36,409+