This role serves as the first point of contact for patients presenting to the Emergency Department and helps create a positive patient and visitor experience. The position follows EMTALA protocols before registering emergency room patients, verifies patient identity and demographics, screens Medicare, Medicaid, and managed care patients, and obtains required consents and attestations.
The specialist responds to patient questions, resolves concerns using established procedures, updates patient records in the registration system, collects patient portions, posts transactions, processes receipts and cash, and supports general hospital information and directions. The role also helps establish financial arrangements, supports reimbursement efforts, and participates in quality improvement activities.
Work schedule: Monday through Friday, 1:00 PM to 9:30 PM
Work shift: Day
Education
- High School Diploma or GED required
- Associate degree in a related field preferred
Experience
- Minimum 1 year of experience in a healthcare or institutional/corporate work setting required
- Computer/data entry experience required
- Epic experience preferred
Skills
- Strong communication skills, both written and verbal
- Attention to detail
- Self-directed with a positive attitude
- Problem-solving and critical thinking skills
- Working knowledge of patient registration systems preferred
- Intermediate Microsoft Office Suite skills preferred
- Ability to communicate effectively with members of the healthcare team
Location
Georgia, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 month ago