Join Northwestern Medicine as a Patient Access Specialist supporting patient-first care across scheduling, registration, insurance verification, and financial account coordination.
This role helps create a positive first impression for patients, coordinates with hospital departments and physician offices, supports quality assurance efforts, and ensures accurate patient data and smooth visit preparation. The position also contributes to process improvement, training support, and cross-coverage across departments.
Requirements & Qualifications
Required
- High school diploma or equivalent
- 2-3 years of customer service or medical office experience
- Excellent interpersonal, verbal, and written communication skills
- Proficiency in computer data entry and typing
- Ability to read, write, and communicate effectively in English
- Basic computer skills
- Ability to type 40 wpm
- Ability to multi-task
- Customer service oriented
- Excellent organizational, time management, analytical, and problem-solving skills
Preferred
- Additional education
- Additional language skills
- Healthcare finance and/or healthcare insurance experience
- Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration
Benefits & Perks
Benefits
- Competitive benefits package
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
- Support for physical, emotional, and financial well-being
Location
Illinois, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
4 weeks ago
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